Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00053811
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Child Support Enforcement program.The Office of the Attorney General (OAG) Child Support (CS) Information Technology Division is hiring a Systems Administrator for its End User Services team. Work involves maintaining the upkeep, configuration, and reliable operation of systems. Installs and upgrades computer components and system software.The OAG is committed to providing innovative, modern, and value-driven IT services to the agency. We believe that having talented people in the right place while effectively utilizing new tools and technologies enables us to empower the agency to best serve the people of Texas. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.Function DescriptionManage computer and user system policies (via Intune, SCCM, Group Policy), analyze user requirements, procedures, and problems to automate or to improve existing systems, and implement proactive improvements to enhance user experience and system performance.Responsible for developing and testing Windows Operating System images for the agency's enterprise. Build standardized Windows Operating System including driver package preparation, deployment preparation, quality control and documentation for automated deployments on various hardware platforms using SCCM.Create and maintain computer and software standards. Create and update enterprise package deployment, custom application packages of existing vendor packages as necessary, and test and validate packages using tools like SCCM, Intune or scripting. Provides detailed knowledge and experience to administer and maintain SCCM Current Branch.Perform systems installations on PC hardware and provide troubleshooting of OS level stability and performance issues. Create scripts to automate software applications, fixes, etc for deployments via SCCM. Determines operational, technical, and system requirements for the location, installation, operation, and maintenance of servers.Communicates complex technical concepts clearly both in writing and verbal exchanges. Participate as a Subject Matter Expert in end-user computing for various projects and initiatives for the agency. Participate in large roll outs, create pilot plans, and assist with various projects and other End User Service functions when needed.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agencyand#8217;s approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).Ensures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity
Qualifications: Education: Graduation from high school or equivalentExperience: Three years of full-time experience with systems administration and systems management; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis.Experience operating in and troubleshooting enterprise environments (WAN/LAN, Active Directory, Group Policy, DNS, DHCP, Printer Services, etc.)Experience supporting Office 365 applicationsExperience and advanced knowledge of Intune, SCCM and other modern computer management toolsKnowledge of basic network items such as IP(Endpoints), DNS, Firewalls, and Windows Host FilesKnowledge of basic software comprehension such as installation, configuration, packaging, deploying, TS, and usageKnowledge of Windows OS and Windows user profilesStrong communication skills (written, verbal, and listening) with the ability to communicate effectively with staff of varying technical expertiseSkill in reading and understanding Windows log files for troubleshooting purposesSkill in facilitating meetings and creating presentationsSkill in effective time management - handling multiple tasks, prioritizing, and meeting deadlinesSkill in exercising sound judgment and effective decision makingAbility to study existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.Ability to maintain workstation/server data integrity by using appropriate software and hardware solutions along with implementing a schedule of backups for data archiving.Ability to mentor junior technical staffAbility to work autonomously and complete work efficiently and timely with high-level goals and directionAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional environmentAbility to provide excellent customer serviceAbility to arrange for personal transportation for business-related travelAbility to work in person at an OAG work location, if needed, working standard hours as directedAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5%PREFERRED QUALIFICATIONSExperience with ITSM tools for tracking requests, such as ServiceNowTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed athttps://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdfTHE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
